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Communication and negotiation with business partners from Baltic and Nordic countries
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PREJUDICE 3
STEREOTYPE DESCRIPTION OF NORDIC COUNTRIES 3
STEREOTYPE DESCRIPTION OF BALTIC COUNTRIES. 3
REASONS FOR WHY “RESPECT” IS THE MOST IMPORTANT WORD IN CULTURE STUDIES. 4
CULTURAL AWARENESS 5
GENERAL ASPECTS OF THE NORDIC COUNTRIES 6
COMMUNICATION WITH NORDIC PEOPLE 9
GENERAL ASPECTS OF BALTIC COUNTRIES 10
NEGOTIATION SKILLS IN BALTIC COUNTRIES. 11
LITERATURE AND SOURCES 14
Stereotype description of Nordic countries
Social democracy, mostly. Hard-working, prosperous, a bit dull. The Swedes invented cradle to the grave social policy but don't seem to enjoy it. The Norwegians - great skiers and explorers but rather provincial. Countries of Northern Europe are an area of prosperity and stability, with advanced technology and successful industries. There is a view that, though not strong on organised religious observance, Nordics take a highly moral view of their responsibilities, sharing their wealth through all-embracing social services. It is the Nordic way of life - high taxation, high levels of social benefits and high state investment in infrastructure, education and the arts. For teenagers (especially those of the seventies) the words "Scandinavian" and "eroticism" have gone together.
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Stereotype description of Baltic countries.
Nobody knows a lot about Baltic countries except Lithuanian, Latvian and Estonian people. Most of us think that these counties are tiny, obscure, humorless, boring, cold-hearted, sexless, provincial and ex-Soviet republics. And this is prejudice about Baltic countries. Comparing with other nations of the former Soviet empire, Estonia, Latvia and Lithuania are now booming. Here, there is an underlying faith that things are moving in the right direction. As the three Baltics have opened up to the West, the sense of isolation has, in other ways, dramatically lessened. In the past, there was a tendency of Lithuanians, Latvians and Estonians to look inward and disregard the world outside. To outsiders, this could also sometimes add to a feeling of being shut off. But as contact with the outside world increases, Baltic perspectives are broadening.
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Reasons for why “respect” is the most important word in culture studies.
Successful managers in the new global business reality will be able to deal with multiple cultural differences. Those who are truly effective will also understand that these multiple cultures exist simultaneously. Not only are there national cultures, there are ethnic, religious, and professional cultures – to name just a few. However, rather than considering cultural differences as a problem with which one must cope, practitioners can take this new understanding of reality as a challenge to develop special skills that will help them deal with this multicultural context and handle the differences in sensitive and synergistic ways. If they can do this, they have a chance to be a step – or more – ahead of the competition.
Culture gives people a sense of identity, whether in nations or corporations, especially in terms of the human behavior and values to be encouraged.
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Cultural awareness
10 actions, which would improve my ability to increase my working knowledge of Baltic culture.
1. Do not believe in stereotypes. They should be wrong and preconceived. Try to find out information about countries on your own.
2. Do not make decision about all people for one person. People are different in all countries. They could be both good and bad. And nobody can be face of all his or her nationality.
3. Be polite. Respect the other’s mentality even more it completely differs from yours.
4. Read more about history and culture of these countries, because it is the main condition about their modern life.
5. Read classic literature of writers from these countries, because it has perfect explanation about mentality, behavior and other sides of people from there.
6. Travel as much, as possible. The best experience is the communication with native people of these countries.
7. Be in the picture.
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General aspects of the Nordic countries
The Nordic region has a population of 24.7 million. The Nordic countries consist of Denmark, the Faroe Islands, Greenland, Finland, Åland, Iceland, Norway and Sweden. The Faroe Islands and Greenland are both part of the kingdom of Denmark, and Åland is part of the republic of Finland.
Denmark, Norway and Sweden are all monarchies. Iceland and Finland are republics.
Regardless of the form of government, the heads of state in the Nordic countries have relatively little power. All the countries have a democratic constitution dating from the 19th century, and, with the exception of the Norwegian constitution, they have all been revised several times.
The parliaments in the Nordic countries and the autonomous territories vary in size from 30 members in the Parliament of Åland to 349 members in Sweden's parliament.
Norway
Two centuries of Viking raids into Europe tapered off following the adoption of Christianity by King Olav Tryggvason in 994.
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Communication with Nordic people
How to arrange meetings. Confirm all meetings and the establishment of them well in advance. Abruptly changing the time and place would be a mistake, as this action is not appreciated. The best times for meetings are 9:00 to 10:00 a.m. and 2:00 to 4:00 p.m. This is of great importance in Sweden and should not be underestimated.
How to have efficient meetings Never be late, if you can avoid it, under any circumstance, either social or business. If you must be late for any reason, it is absolutely crucial to phone ahead and let someone know-and you should have a convincing explanation as well. Facts and figures are crucial, and must be clearly outlined and detailed. Presentations should include handouts and overheads. You may be surprised to learn that decision making falls to the lower parts of the hierarchy in Sweden, where there is an emphasis on teamwork and compromise.
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General aspects of Baltic countries
Estonia
Latvia
Lithuania
Capital
Tallinn 430,000
Riga 800,000
Vilnius 580,000
Population
1.4 million; 65% Estonian, 32% Russian-speaking
2.4 million; 57% Latvian; 40% Russian-speaking; 2% Lithuanian; 1% Polish.
3.5 million; 80% Lithuanian; 9% Russian-speaking; 7% Polish.
Main religions
Most ethnic Estonians are Lutheran—with a minority of Orthodox (loyal to Constantinople) among them. Most ethnic Russians are Russian Orthodox—loyal to Moscow’s Patriarch.
Most ethnic Latvians are Lutheran, with Roman Catholics in eastern Latvia. Most ethnic Russians are Orthodox
Vast majority of Lithuanians and Poles are Roman Catholic. Many Russians are Orthodox
Other large cities
Tartu, Narva
Daugavpils; Liepaja
Kaunas; Klaipeda, Siauliai
Total territory
45,227 sq. km, a bit larger than the Netherlands
64,600 sq. km, a little smaller than Ireland
65,300 sq. km.
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Negotiation skills in Baltic Countries.
How to arrange meetings. Baltic people, as Finnish, are very punctual.
Everything should be on time.
Nothing special, without luxury.
Everything must be clean, clear and simple.
Lunch may have wide choice of dishes, but food should be fresh and natural (vegetables, fruits, milk, juices).
How to have efficient meetings. Don’t expect people to spew their life stories out at you on first meeting, or pledge insincere but eternal friendship over a couple of drinks.
Do not insist on hugs. Speak in a quiet voice, be calm and polite, do not hurry up and interrupt somebody
How to negotiate. If Estonians do say something, it’s usually sincere and direct—to the point of bluntness. Estonians pride themselves on taking a cool, rational approach to problems, so much so that they often go at tasks more with their head than with their heart and soul.
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1. Ph.D., Philip R. Harris, Robert T. “Moran Managing Cultural Differences: Leadership Strategies for a New World of Business” Gulf Professional Publishing; 5 edition, June 28, 2000
2. www.executiveplanet.com/business-etiquette
3. www.internationalist.com/business
4. www.norway.org
5. www.estonica.org
6. www.BalticsWorldwide.com
7. www.balticmarket.kommers.se
8. www.infoplrase.com/countries.html
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