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- 4 страниц
- 2017 год
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Гарантия сервиса Автор24
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In the hotel practice, more than 10 different types of guests are distinguished:
1. Individual tourists traveling alone.
The category of such guests is constantly increasing. As a rule, this category of guests is accommodated in single rooms.
2. Guests with business purposes.
By the nature of its activities, this category of guests is visited by many hotels. Therefore, they expect high-quality performance of duties by services, increased comfort, the availability of a business center, it is necessary to have a desk and access to the Internet in the room. Such guests have a tough schedule. This point must be taken into account when providing meals, accommodation, cleaning and room service.
3. Guests who come to the seminar.
They have the same requirements as guests with business purposes, but for this category there is a possibility of a double accommodation, as well as a room for seminars and negotiations. Conference room with equipment, uninterrupted elevator operation and provision of food.
4. Guests who arrive on vacation.
They come to relax and relax. The information material in the room with suggestions for excursions and a description of the place of stay is very important for them. Such guests may not have the usual plans for hanging out. For this category it is very important to specify a convenient schedule for cleaning the rooms.
About needs of guests
Internet
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