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Контрольная работа №3 1. Match the complaints with the replies. A 1.My room is in a terrible state. G 2. My cases haven’t been brought to my room. D 3
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2. You are a receptionist. A guest phones the front desk and makes a complaint. Try to solve these problems and calm the guest.
1) no hangers in the wardrobe; Sorry, I’ll send someone up to bring them straight away.
2) TV out of order; Sorry, I’ll contact the repair service.
3) room service breakfast late; I’m sorry, sir. I’ll make sure it’ll be brought up immediately.
4) noisy neighbours; I am sorry, it won’t happen again.
5) insects in the bathroom; I’m terribly sorry about that, sir. I’ll contact the maid right now.
6) problem with a fridge/lamp. I’ll send someone up to repair it straight away.
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Контрольная работа №3
1. Match the complaints with the replies.
A
1.My room is in a terrible state. G
2. My cases haven’t been brought to my room. D
3. The bulbs in the bathroom have burnt out. C
4. I ordered two breakfasts in my room half an hour ago. A
5. The shirts and trousers haven’t come back. E
6. The shower in the bathroom doesn’t work. B
7. My coffee is cold. F
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