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Контрольная работа № 1 Тема Профессии в сфере гостеприимства Задание 1 Fill in the gaps with the words and expressions a. hiring and firing f. housek
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Контрольная работа № 1
Тема Профессии в сфере гостеприимства
Задание 1 Fill in the gaps with the words and expressions
a. hiring and firing f. housekeeper j. chef
b. advertising and publicity g. bellboy k. tangible and intangible
c. external h. concierge l. night’s occupancy
d. doorman i. maitre d’hotel m. costs and revenues
1 A chef is a person in a restaurant who manages the kitchen and kitchen staff.
2. A housekeeper is in charge of linen, decoration and general cleanliness of the hotel.
3. The sales department also arranges the hotel promotion which involves advertising and publicity
4. A doorman receives guests, opens the door, orders taxi-cabs etc.
5. A concierge must be fluent in several languages and have an outgoing personality.
6. The personal department deals with hiring and firing.
7. A bellboy must assist the guest with his luggage and run errands for him.
8. As for the external sales, they deal with prospective customers.
9. The maids do the make-up after a night’s occupancy.
10. Hospitality is a combination of tangible and intangible goods.
11. The accountants in the back of the house match costs and revenues
12. A maitre d’hotel - a person in a restaurant who meets and seat customers in a dining room.
(12 баллов)
Задание 2. Match the jobs (1-8) with the duties (A-H).
1. a maintenance worker E
2. a concierge G
3. a night auditor C
4. a doorman D
5. a housekeeper F
6. a bellhop H
7. a valet A
8. a front desk clerk B a. a person who parks cars for guests
b. a person who rents rooms to guests
c. a person who handles guests and financial matters at night
d. a person who waits at the hotels entrance and greets new guests
e. a person who fixes broken items in the hotel
f. a person who cleans the hotel
g. a person who tells hotels guests about local entertainment
h. a person who carries bags to rooms for guests
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